Delivery & Returns

Delivery

UK Delivery

Items are shipped by Royal Mail Signed For First Class and will require signature upon delivery. Prices will be calculated at checkout. 

International

Items are shipped by Royal Mail International Tracked & Signed and will require signature upon delivery. Prices will be calculated at checkout. 

All orders will usually be dispatched within 1-2 days. Please allow up to 14 working days for custom orders to be dispatched.

 

Returns & Exchanges

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided you do so within 14 days of receiving your order.

How to return or exchange products
Please email us at hello@letterstoloved.com listing your name, email address, the product you wish to return, the reason for return and if you want a refund or exchange. We will email you back with a returns code and address.

The items must be sent back in perfect condition – unused, in saleable condition with their original packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service. The costs of return postage are covered by you unless the items purchased are faulty.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

For any queries please email hello@letterstoloved.com